Returns & Refunds Policy
Eligibility, process and timeframes for returns and refunds.
Last updated: August 2026
We want you to be fully satisfied with your container purchase. This policy explains how returns, exchanges and refunds are handled.
Eligibility for Returns
Stock (unmodified) containers may be eligible for return within 7 days of delivery, provided the unit is unused, undamaged, and in the same condition as delivered. Return transport is arranged at the customer's cost unless the container was delivered incorrectly or is faulty.
Non-Returnable Items
- Containers with custom modifications, fabrication or conversions
- Containers that have been delivered, sited and used on customer premises
- Reefer units that have been powered on and run
- Special-order or made-to-spec units
Damaged or Defective Units
If your container arrives damaged or does not match the agreed specification, contact us within 48 hours of delivery with photographs. We will arrange an inspection and, where confirmed, a repair, replacement or refund at no cost to you.
Refund Process
Approved refunds are processed back to the original payment method within 7–14 business days of the returned unit being inspected and accepted at our yard.
Restocking Fees
A restocking fee of up to 15% may apply to approved returns that are not the result of our error, to cover collection, inspection and yard handling.
Contact Us
To start a return or report a delivery issue, contact us at sales@ibcontainers.com
Need to start a return?
Contact our team with your order details and we'll guide you through the process.
