Last updated: August 2026
Iron Box Containers stands behind the quality of every unit we supply. This page sets out what's covered, for how long, and how to make a claim.
New Containers
All new (one-trip) containers are supplied CSC certified and carry a wind-and-watertight guarantee from the date of delivery, covering structural leaks under normal use and storage conditions.
Used Containers
Used containers are sold according to their inspected grade (Cargo-Worthy, Wind & Watertight, or As-Is) at the time of sale. The condition disclosed in the inspection report at point of sale reflects the unit's warranty status — As-Is units are sold with no wind-and-watertight guarantee.
Modifications & Conversions
All fabrication work — including doors, windows, insulation, electrical and custom conversions — carries a 12-month workmanship warranty covering defects in materials or installation.
What's Covered
- ✓ Structural leaks on new containers (wind-and-watertight guarantee)
- ✓ Workmanship defects on modifications, for 12 months from delivery
- ✓ Faulty electrical or refrigeration installations carried out by our team
What's Not Covered
- Damage from misuse, overloading, or improper siting
- Normal wear and tear, surface rust or cosmetic weathering over time
- Modifications or repairs carried out by a third party after delivery
- As-Is graded used containers
How to Make a Claim
Contact our team with your order reference, photographs of the issue, and a brief description. We will arrange an inspection and advise on repair or remedy.
Contact Us
To lodge a warranty claim, contact us at sales@ibcontainers.com
Need to make a warranty claim?
Send us your order reference and a few photos, and we'll take it from there.
